My website isn't getting leads. Here's how to figure out why.
Before paying anyone for a redesign — me included — run through this list. Some of these you can fix yourself in an afternoon; others are a sign the site itself is the bottleneck.
Work Through These in Order
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Is the site actually indexed?
Search
site:yourdomain.comon Google. If your homepage doesn't show up, no amount of design work matters yet — check for an accidentalnoindextag, a robots.txt blocking crawlers, or a missing sitemap submission in Google Search Console. -
Can someone tell what you do and who it's for within five seconds?
Open your homepage on a phone with fresh eyes. If the headline describes your industry in general terms instead of the specific problem you solve for a specific customer, visitors bounce before reading further.
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Is there one obvious next step, or ten competing ones?
Count the calls to action above the fold. A site with a phone number, a contact form, three social links, and a newsletter signup all competing for attention usually converts worse than one with a single clear action.
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Does it load fast and work on mobile?
Run your URL through Google PageSpeed Insights. Most small-business traffic is mobile; a slow or broken mobile layout quietly kills conversions before anyone reaches your pitch.
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Is the contact path actually easy?
Try submitting your own contact form on a phone. Long forms, broken submit buttons, or a form that only emails you with no confirmation to the visitor all lose leads that technically "contacted" you.
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Does the page answer the question a buyer is actually asking?
Compare your page content to the real questions a prospect has — cost, timeline, what's included, who they're working with — rather than a generic "about us" paragraph. Pages that answer specific buyer questions get both better search rankings and better AI-assisted search visibility.
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Is there any trust signal at all?
Real project examples, a named person behind the business, or a specific process description all build more trust than stock photography and vague claims — without needing fabricated testimonials.
If the problem is the site itself
If your site has the right content but still isn't converting, a redesign on top of your existing brand is usually enough. If the structure is fundamentally wrong — or there's no real site to begin with — a new build fits better.
If the site is fine but no one's finding it
Sometimes the site converts the traffic it gets, but there just isn't enough traffic. That's a different problem — distribution, not design — and it's where custom lead-generation automation fits: software that goes and finds prospects instead of waiting for them to search.
Get a Second Opinion
Send your site and what you wish it did. I'll reply with three prioritized fixes and tell you honestly which of the above is actually the problem — whether or not you hire me.